Outdoor Look are committed to protecting and respecting your privacy.

Our policy sets out the basis on which any personal data that you provide to us will only be processed by Outdoor Look.

The following information is provided by us to enable our online customers to be fully informed and reassured of our company privacy policies in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting www.outdoorlook.co.uk, you are accepting and consenting to the practices described in this Privacy Policy.

 

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on www.outdoorlook.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material, creating or updating your personal profile, take part in a prize draw or competition, newsletters or exclusive offers via email or requesting further services.

• If you contact us via our online support or over the phone, we may keep a record of that correspondence.

• Details of transactions you carry out through our site and of the fulfilment of your orders.

• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

How long do we hold information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with Outdoor Look, we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

We may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.

 

 Consent

Where you have provided your consent, we may use and process your information to contact you from time to time through electronic channels such as email about promotions, events, products, services or information which we think may be of interest to you.

You can withdraw your consent at any time by emailing [email protected], in relation to any marketing messages you receive, by selecting the unsubscribe option included in those messages.

 

What do we do with the information?

Outdoor Look will require you to provide particular personal information such as credit/debit card details and your billing address for the purposes of completing your order. We will only use this information for the purposes of completing your order or your usage of the website.

Beyond this, Outdoor Look will not share your information with any other company without your consent unless we are required to do so by law, or if you have made a request for specific information. We will never purchase or sell your information from/to any other company. 

 

How do we share this information?

Outdoor Look will never sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf;

Service providers who help us to operate our website, fulfil your orders and deliver our products to you, including; credit reference agencies, couriers, payment providers, IT support, Market research and market analytics service providers, companies like Google/Facebook to show you products that might interest you while you’re browsing the Internet. This is based on either your marketing consent or your acceptance of cookies on our website.

Outdoor Look take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. Outdoor Look only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. Outdoor Look will aim to make your information anonymous wherever possible.

Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, Outdoor Look will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.

IP Addresses

Outdoor Look may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for our e-Commerce and marketing teams to improve their activities. This is data about our users' browsing actions and patterns, and does not identify any individual.

Information about Cookies

Outdoor Look uses cookies to improve its content and usability. Session cookies allow you to be remembered within the website, so any page changes or item or data selection you do is recalled from page to page. This means that you don’t get asked the same information that you’ve already given to the site. These cookies are temporary and are erased when you close your browser at the end of your surfing session.

Outdoor Look use tracking cookies. These help us to remember your information and settings when you visit our website in the future. This results in a faster and more convenient access and may enhance your experience of services or functions we offer. These cookies remain on your hard drive until you delete them or they expire.

Outdoor Look also use web analytics cookies to help us understand what content is most useful to our visitors. They allow Outdoor Look to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure that users are finding what they need easily.

Outdoor Look cookies do not keep personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means.

 

Where we store your personal data

All information you provide to Outdoor Look is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses made of the information

Outdoor Look use information held about you in the following ways:

• To ensure that content from the site is presented in the most effective manner for you and for your device.

• To provide you with information, products or services that you request from Outdoor Look or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any contracts entered into between you and Outdoor Look.

• To allow you to participate in interactive features of our service when you choose to do so.

• To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.

Your rights

You have the right to ask Outdoor Look not to process your personal data for marketing purposes.

Outdoor Look, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

How to unsubscribe / Request Removal of Data

Outdoor Look allow users to unsubscribe from our regular emails at any time or request that your data be removed from our systems . You can do this by clicking on the Unsubscribe link at the bottom of the email you’ve received or by contacting Outdoor Look directly via [email protected] and request that your data be removed. Should you experience any problems please email [email protected]

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.